Shipping Policy

Thank you for choosing kertzmann.store. This shipping policy provides key data about the shipping process, expected delivery dates, and related information.

Please contact our customer support team if you need any assistance or have any questions.

Order Processing and Shipping Schedule

Order Cutoff Time: 6:00 PM (EST) (Monday – Friday)

Order Processing Time: 1-3 Days (Monday – Friday)

Shipping Time: 7-15 Days (Monday – Friday)

Standard US orders are shipped via USPS and typically arrive within 7-15 business days.

Please note that this is an estimate only. Actual delivery times may vary depending on your location.

You will receive a confirmation email when your order has shipped. Please note, processing times do not include weekends or US federal holidays.

Flat Rate Shipping

We offer flat rate shipping within the continental United States using USPS for $6.99.

Shipping Locations

We ship throughout the United States. If you are outside of this area, please contact us for assistance.

Track Your Order

Once your order has shipped, you will receive an email notification from us with a tracking number that you can use to check the status of your order. Please allow 48 hours for tracking information to become available.

If you have not received your order within 30 days of receiving your shipping confirmation email, please contact us at [email protected] with your name and order number and we will look into it for you.

Incorrect Address

If your order has already been processed, we cannot make any changes.

If your order has not yet been processed, we can amend your order for you.

Return to Sender

If your parcel has been automatically returned to sender by the postal service, our returns team will contact you to arrange a redelivery or store credit when we receive the parcel. This typically occurs when the carrier has attempted multiple deliveries or your parcel is awaiting collection at a local post office and is now being returned to our Distribution Centre.

Please note that the return to sender fee will be deducted from any compensation received. We are unable to process refunds for returned parcels.

Email: [email protected]

Address: 313 2nd St NW 313 2nd, Arab, AL 35016, US